OpenSearch Support

OpenSearch Support Services

OpenSearch is a community-driven, open source search and analytics suite derived from Apache 2.0 licensed Elasticsearch 7.10.2 & Kibana 7.10.2. It consists of a search engine daemon, OpenSearch, and a visualization and user interface, OpenSearch Dashboards. OpenSearch enables people to easily ingest, secure, search, aggregate, view, and analyze data. These capabilities are popular for use cases such as application search, log analytics, and more. With OpenSearch people benefit from having an open source product they can use, modify, extend, monetize, and resell how they want. At the same time, OpenSearch will continue to provide a secure, high-quality search and analytics suite with a rich roadmap of new and innovative functionality.

Event Monitoring & Alerting

This feature notifies you when data from one or more OpenSearch indices meets certain conditions. You could, for example, notify a Slack channel if an application logs more than five HTTP 503 errors in an hour. Monitoring is based on jobs that run on a defined schedule, checking indices against trigger conditions, and raising alerts when a condition has been triggered

Deep Performance Analysis

This is a REST API that allows you to query a long list of performance metrics for your cluster. You can access the metrics programmatically or you can visualize them using perf top and other perf tools

SQL Support

OpenSearch SQL lets you write queries in SQL rather than the OpenSearch query domain-specific language (DSL).

If you’re already familiar with SQL and don’t want to learn the query DSL, this feature is a great option.

OpenSearch Support Services

Customers can report issues and ask for help through our online support portal, email or by phone.

 

Support hours are 12×5 M-F. We offer a P1- P3 SLA with P1 mission critical and P2 – key features unusable and P3 – not operating as documented.

 

On OpenSearch support, we do not offer P4 (enhancement and bug fix requests)

Our standard contract provides for 20 tickets per year.

 

For more details please, Contact us below.

If you’re interested in OpenSearch or have additional questions, get in touch with us!

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EXCELERATE SYSTEMS

Headquartered in Redmond, Washington, Excelerate Systems operates in the United States, Canada, Latin America, Europe and the Middle East and Africa.

CONTACT INFORMATION

Corporate Head Quarters

2205 152nd Avenue NE
Redmond, WA 98052
USA

 +1.(425).605.1289

Europe

France - Les Bureaux du Lac II Rue Robert Caumont, imm P 33049 Bordeaux, Cedex

 +33 (0)5 56.07.23.33

United Kingdom – 85 Great Portland Street, First Floor, London, W1W 7LT

+44 2030 971584

Ireland - The Landing Space, The Embankment, Rockwood Parade, Sligo.

+353 71 915 9710

Latin America & The Caribbean

Chapultepec Morales, Polanco V Secc, 11560 Mexico City, CDMX, Mexico

+52 (55) 5255-1329

Search Guard is a trademark of floragunn GmbH, registered in the U.S. and in other countries. Elasticsearch, Kibana, Logstash, and Beats are trademarks of Elasticsearch BV, registered in the U.S. and in other countries. Apache, Apache Lucene, Apache Hadoop, Hadoop, HDFS and the yellow elephant logo are trademarks of the Apache Software Foundation in the United States and/or other countries. OpenSearch is licensed under Apache 2.0. All other trademark holders rights are reserved.